Transportation Text
The transportation sector for Matter includes cars, drivers, and transportation planning as part of our portfolio. Whether investigating how drivers use the interiors of their cars to inform future car designs, or how commuters use or do not use cars during their daily commutes, Matter is well versed in transportation systems.
Services Text
Many of our clients offer world-class services to their customers. Matter helps raise even the highest customer service bar by deeply analyzing brand promises, customer perceptions and behaviors, and organizational responses and customer interactions. Even the best at service have welcomed our insight.
Retail Text
Matter expertise helps clients optimize how people shop for products and services, especially in their physical retail environments. Our detailed methods of business needs assessment, customer observation, merchandising strategy have led to decreased operations expenditure and increased positive customer satisfaction.
Public Text
Public service/public systems is a cornerstone sector for Matter. Our work for good spans national, regional, and local focus, and resides in the largest Foundations, and both State and Local governments and non-profits. Our work has targeted systems change for organizations, urban planning, education, health, and housing.
Products Text
Matter has contributed to many aspects of our client’s product lifecycle, from product system strategies to combat competitive encroachment or take advantage of new marketplace opportunities, to creating communication strategies designed to make the most use of existing distribution value chains and budget.
Hospitality Text
Hospitality and customer loyalty is well known by Matter, whether it is understanding in-home guest behaviors and perceptions related to travel, to mapping best brand relationship for guests and agents using phone, physical, and online channels, to seeing how best to support timeshare owners.
Health Text
Some of our most impressive work has revolved around health sector clients or issues. We have guided a premiere AIDS-related organization onto the web, we created communications materials for a non-profit improving young women’s health and behavior, and created air quality widgets for daily monitoring of pollution.
Entertainment Text
The entertainment sector for Matter is made up of gaming, music, and visual media across physical and online environments. Our work in this area has primarily focused on branding and identity, audience use of media, marketing requirements and distribution needs, and channel strategy and design.
Design Text
Award-winning communication design skill guides how Matter collaborates, informs, and details our understanding, analysis, and synthesis of our client work. In both the tools we use to capture and communicate knowledge, and the concepts and designs of solutions themselves, Matter designs work.
Strategy Text
Strategy is the Matter core offering. Matter is best known for making sense of complex and often conflicting organizational goals, diverse and distributed audience needs, shifting budgets and deadlines, unknown or opaque value propositions, and informal, incomplete, or non-existent business process.