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Feature Project
A New Cingular Call Center Experience
Cingular Wireless (AT&T)

Like many call centers, those of Cingular Wireless (now AT&T) contain the majority of the company’s employees, represent significant costs, and form the front line of company-customer interaction. Read more »

More Projects

Contextual Design for the Retail Experience

Cingular Wireless (AT&T)

Because Cingular Wireless has over 1800 retail stores nationwide, it costs millions to change a procedure, to reposition products, or even hang a new sign. For a company that effectively sells the intangible concept of “air time”, how do “we ensure that our very real dollars spent on real estate are used effectively?” Read more »


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