Large-scale System Design, Innovation for Social Good
W.K. Kellogg FoundationFunded by the W.K. Kellogg Foundation (WKKF), the ten-year goal of the New Options Initiative is to create a new credential that is a valued non-school pathway to employment. Young people, businesses, and community-based organizations will co-create a new model outside the current systems of education and work entry. Read more »
Strategic Call Center Redesign
Marriott InternationalAfter successfully completing the research phase of the Marriott call center application project, Matter was awarded another phase of work to strategize and conceptualize the application organization and determine the application user interface design direction. Read more »
Contextual Design for the Retail Experience
Cingular Wireless (AT&T)Because Cingular Wireless has over 1800 retail stores nationwide, it costs millions to change a procedure, to reposition products, or even hang a new sign. For a company that effectively sells the intangible concept of “air time”, how do “we ensure that our very real dollars spent on real estate are used effectively?” Read more »
Classical Business Identity System
Hutchins & ReaHutchins and Rea is a well established and globally known fine edition sheet music company. After maintaining status quo for several years, partner Bill Rea decided it was time to grow the business and Read more »
Personalization for Elite Customers
Marriott InternationalLoyalty program members expect superior service, no matter what company is offering the loyalty program. When companies want customers to participate in loyalty programs, companies are expected Read more »
A New Cingular Call Center Experience
Cingular Wireless (AT&T)Like many call centers, those of Cingular Wireless (now AT&T) contain the majority of the company’s employees, represent significant costs, and form the front line of company-customer interaction. Read more »
Optimizing UPS Shipping Interface
UPSUPS had redesigned their web site as part of a corporate re-branding effort and were preparing to launch the site globally. As part of the preparations to launch the site, usability was a primary concern to the UPS management. Read more »
A Strategy for Clean Air
The Clean Air CampaignIn 2004, the organic growth of the The Clean Air Campaign (CAC) web site had devolved into a mess of tangled, unrelated, content threads, and an unwieldy, unintuitive, navigation structure. Read more »
Brand and Online Product for Non-Profit Startup
The Well ProjectNew to the interactive space, The Well Project (TWP) came to Matter looking for a partner that would guide and educate them through the process of building their organization on and offline. They brought a well-defined idea and understanding of the type of site they wanted to create but very little understanding of how to make that happen. Read more »
Realizing a Better Call Experience
Marriott InternationalAfter 9 months of planning, research, and strategy work, a design direction for a new reservation application was established, and Matter commenced with a 10-month phase to accomplish detailed design for the new user interface. Read more »