Large-scale System Design, Innovation for Social Good
W.K. Kellogg FoundationFunded by the W.K. Kellogg Foundation (WKKF), the ten-year goal of the New Options Initiative is to create a new credential that is a valued non-school pathway to employment. Young people, businesses, and community-based organizations will co-create a new model outside the current systems of education and work entry. Read more »
Strategic Call Center Redesign
Marriott InternationalAfter successfully completing the research phase of the Marriott call center application project, Matter was awarded another phase of work to strategize and conceptualize the application organization and determine the application user interface design direction. Read more »
Communications Strategy for Louisiana Planners
Center for Planning ExcellenceAt the beginning of 2006, Center for Planning Excellence (CPEX) was a fledgling organization in Louisiana. Primarily funded by the Baton Rouge Area Foundation and the Louisiana Recovery Authority, CPEX was charged with the oversight and coordination of sustainable community planning Read more »
Research and Sales Strategy at Resorts
Marriott Vacation Club InternationalMarriott Vacation Club International (MVCI) is wholly owned division of Marriott International, Inc. and is focused on the sales and management of Marriott vacation timeshare properties. MVCI has Read more »
A New Cingular Call Center Experience
Cingular Wireless (AT&T)Like many call centers, those of Cingular Wireless (now AT&T) contain the majority of the company’s employees, represent significant costs, and form the front line of company-customer interaction. Read more »
Understanding Call Experiences
Marriott InternationalIn-context user research to inform the documentation of current state analysis, generate future state business requirements and a project vision, and provide a clear definition of the business issues needing to be solved. Read more »
City of Austin Public Transit Strategy
fd2s/Cap MetroOur client, fd2s, a brand communications and environmental design firm, was hired by the Capital Metropolitan Transportation Authority (Cap Metro) of Austin, Texas to explore best practices in mass transit signage, maps, and general wayfinding systems. Read more »
A Strategy for Clean Air
The Clean Air CampaignIn 2004, the organic growth of the The Clean Air Campaign (CAC) web site had devolved into a mess of tangled, unrelated, content threads, and an unwieldy, unintuitive, navigation structure. Read more »
Inspecting Clean Room Opportunities At Interphex 2007
Kimberly-ClarkThe annual Interphex 2007 trade show, a convention targeted at Pharmaceutical Research and Manufacturing professionals was held in New York City at the Jacob Javits Convention Center on April 24-26. Read more »